A NEW SEASON IN AMBANK

At this moment, our country are having a strange season, sometimes it rain, sometimes it is very hot, and sometimes just a drip fall onto the soil and gone within second.
This is what we call changes in the weather.
At Ambank, there are some changes happen within the organization. Branches getting smaller, staff relocated, some even got MSS, jobs become variable, sales become more prioritized than services and many more. I am also relocated to .........

I wonder, Mr Brad, why must we downsize the branch if we want to achieve more sales, shouldn't we instead of downsizing the branch by reducing staff and relocate them to other places, we reorganize the staff, educate them more about products, more training to let the staff comprehend all the products in order for them to make others comprehend it also?

Everybody can make sales, but can the bank manage the customers?. Haven't you heard that most sales are make, failed to achieve the target because customers felt that they are only profit making object rather than individuals that must be given good service. Example, one of the customers that I met said that he applied a housing loan from Ambank, only to be neglected for many month. He the applied loans from other bank and got approval within a weeks. Only then, one of our wonderful staff call the customer to attend him regarding the loan application. When the customers mentioned that he already had his loan approved from other bank, our staff have the nerve asking the customers to send the approval letter, without apologizing for the delays processing his application, mentioned that he would send the approval to be review by the bank committee and requested that the customer to cancel his loan with other bank. If you, in the customer shoes, would you dare to do as what our wonderful staff asked the customer to do?.

This is what our new AmBank produce a product that would surely work. A stupid staff with a stupid behavior. Who is the customers you might asked?. He is one of my very good friend, and now become further just because this incident. I have promised him that AmBank would give him a good services, based on the products introduced by the bank recognized and some even got awards. My friend believe in me and took my advice, since I have been with the bank so many years. But, thank you AmBank for you have make me lose my best friends. Don't bother to look for the stupid staff, nobody would admit their mistakes, as what the new AmBank taught them to do. Do not think that the traditional way of banking is bad for business as some bank proves that the traditional way of banking can be mix with technologies so that services and product could be sold efficiently and create more profit in the long run.

Service with a smile a far more different than giving a service with a smile. Service with a smile only create only one person smiling, but giving a service with a smile would generate more people smiling with satisfaction.

A new season may have create some changes, but don't change drastically, always think that some changes might not suitable with us, maintain the old ways and at the same time make it suitable with the new ways.

Just remember, cars can be sold anytime, any amount; but without people to service it, nobody would buy it anymore.

Do you dare to the the risk..foolishly?

Ambank maaa......

I remember what my mother told me when I said that I am going to work with Arab Malaysian Bank Berhad. She said to me how proud she was that I would work with someone who are well known likes to take care of others in need. She said that this man always help the needy, orphan, welfare of others and many more.

Well, I could not disagree with her more. When I joined Arab Malaysian Bank Berhad, the benefit of the staff are well taken care. Although it is not 100% like what my mother predicted, but almost all the staff are satisfied with the way they are taken care of. Benefit of the staff, any dissastifaction are well taken care by the management.

However, all of this have change since they change their name to Ambank (M) Berhad. But,what the difference, you might ask? Well, the difference is, the management of Arab Malaysian Finance Berhad are the main player in the company taking over the management of Arab Malaysian Bank Berhad. Then there are two division of staff created, ex-Arab Malaysian Bank and ex- Arab Malaysian Finance. At first, the benefit of the ex-Ambank staff are maintained, without being disturbed by the management. and the ex-Amfinance staff follow their ways. Then, came the bad news especially to the ex-Arab Malaysian Bank clerical. Ambank (M) Berhad have created a union, KEPPA for the clerical and the non clerical, boasting that this are to help their staff to achieve more than other union namely NUBE. But, a pig is always a pig, if you slaughter it the way muslim does for the animals the want to eat, it will be always a pig. Muslim still cannot eat it because it is haram. This is what happen in Ambank (M) Berhad, how can you say that a union that is created by the management, sponsored by the management, arranged by the management, and all activities signed by the management only to be fill up with guinea pig to run the show to make it colorful by some clerical, are going to protect the benefit of the staff?. Day by day, one by one, benefit that should be enjoyed by the staff are taken away, rebranded and redesign to suit the management needs. Medical benefit, bonuses, dental claims, overtime and the list would go on. Some ex-Arab Malaysian Finance staff said that they did not need NUBE because they can survive without outside union. But, I know most of them make a part time job after office hours, and some can no more be seen working Ambank. Can survive? Ptuih....

Staff performance based of the KPI given by the Head of Department. Should the staff concern have a bad track record previously, they would use it to deny the staff concerned bonus payment, salary increment or adjustment. If the staff managed to improve themselves, they would still use the previous performance to evaluate the staff. Why ?..I don't know.. What is KPI should you asked?. It is a way used the higher management to deny profit sharing to their staff, instead, they use it to increase their income, bonuses, allowance, misc allowance and extra allowance, inconvenience allowance or many more should they want to create a new criteria of allowances.

Still, after all this, without any feeling, they still want all their staff to do sales, happily and joyfully. Bullshit...How can you ask someone to clean your dishes, but to give them a small piece of chicken that you have eaten. I saw many of my friends working with other bank become much better than the rest of us in Ambank. They even asked me,what happen to Ambank since their benefit before are no better than Arab Malaysian Bank Berhad previously. And you know the answer I gave to them?....Ambank Maaaa

Some people may ask, if you can't stand working in that place, why don't you work at somewhere else? Easy said than done.....With my age, current economies of our countries, dependancies of foreign workers by the Malaysian companies...well you do the math. But still, some of us are waiting for any chances to jump the ship. Many have succeed, and many are going to.

There may some other workers from other company said that their company are much worst than Ambank. Well, say it here and don't just hide it in your heart. I have been hide it for so long that my blood pressure have gone up since.

I am sorry mother, the man that you said like to help others does not concern about his lower staff. He only trust his direct subordinates who misused the magic wand and change the beauty of a pond to a pile of toxic waste.

I am sorry mother, I cannot fulfill my promise to give my whole heartedly to work in this bank since they have my change my heart into stone.

I am sorry mother, my wife and children does not deserve this treatment. They deserve more, not only because I am the sole provider of the family but they are Malaysian who live in Malaysia and trust their country law would protect them from any injustice. Well, the injustice have happen, and nothing have been done because it is done lawfully and legally. But, at what price? Denying their staff benefit, enjoyment of life, robbing their income...etc.

Please....share the pain with us in Ambank ...
One more...Ambank Maaaa